t Geeklappy.com (“we,” “us,” or “our”), we prioritize the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit or make purchases on our website (www.geeklappy.com), which specializes in selling refurbished laptops, IT products, and computer peripherals in India. By using our website, you consent to the practices described below.
1. Information We Collect
We collect the following types of information:
A. Personal Information
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Order Details: Name, email, phone number, shipping address, and payment information (e.g., UPI ID, card details).
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Account Data: Username, password (if you create an account).
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Communication: Records of emails, calls, or chat interactions with our support team.
B. Non-Personal Information
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Device Data: IP address, browser type, operating system, and device identifiers.
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Usage Data: Pages visited, time spent, clicks, and referral URLs.
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Cookies: Small text files stored on your device to enhance user experience (see Cookie Policy).
2. How We Use Your Information
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Process Orders: To fulfill purchases, arrange deliveries, and manage returns.
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Customer Support: To address queries, complaints, or warranty claims.
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Improve Services: Analyze trends to enhance website functionality and product offerings.
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Marketing: Send promotional emails/SMS about new products or discounts (you can opt out anytime).
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Legal Compliance: Comply with Indian laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act (DPDP) 2023.
3. How We Share Your Information
We only share data with trusted third parties for specific purposes:
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Courier Partners (e.g., Delhivery, Blue Dart): To deliver orders.
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Payment Gateways (e.g., Razorpay, Paytm): To process payments securely.
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Analytics Tools (e.g., Google Analytics): To analyze website traffic.
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Legal Authorities: If required by law or to protect our rights.
We never sell your personal information to third parties.
4. Data Security
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We use SSL encryption to protect data during transmission.
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Payment details are processed through PCI-DSS-compliant gateways.
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Access to personal data is restricted to authorized personnel only.
Note: While we implement industry-standard safeguards, no online method is 100% secure.
5. Your Rights (Under DPDP Act 2023)
As a user, you have the right to:
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Access: Request a copy of your personal data.
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Correction: Update inaccurate or incomplete information.
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Deletion: Ask us to delete your data (unless required for legal/compliance purposes).
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Opt-Out: Unsubscribe from marketing communications.
To exercise these rights, email support@geeklappy.com.
6. Data Retention
We retain your data only as long as necessary to:
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Fulfill orders and warranties.
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Comply with legal obligations (e.g., tax records under GST laws).
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Resolve disputes or enforce agreements.
Data is typically deleted 180 days after account closure unless legally required.
7. Cookies & Tracking Technologies
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Necessary Cookies: Essential for website functionality (e.g., cart sessions).
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Analytics Cookies: Track usage patterns anonymously.
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Advertising Cookies: Display personalized ads (opt out via browser settings).
8. Third-Party Links
Our website may link to external sites (e.g., blogs, partner brands). We are not responsible for their privacy practices.
9. Children’s Privacy
Our services are not intended for users under 18. We do not knowingly collect data from minors.
10. Updates to This Policy
We may update this policy to reflect changes in laws or business practices. Revised versions will be posted here with a new Last Updated date.
Compliance Notes:
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This policy adheres to Indian laws, including the IT Act 2000, DPDP Act 2023, and Consumer Protection Act 2019.
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For details on returns, warranties, or deliveries, review our Terms & Conditions and Return Policy.
Geeklappy.com – Committed to Your Privacy.