At Geeklappy.com, we strive to ensure complete satisfaction with your purchase of refurbished laptops and IT products. If you’re not happy with your order, here’s how we handle returns and refunds in compliance with the Consumer Protection Act 2019 and Indian e-commerce guidelines.

1. Return Eligibility

  • Return Window: You may return products within 7 days of delivery.

  • Conditions:

    • Product must be unused, undamaged, and in its original packaging with all accessories (charger, manuals, etc.).

    • Return requests must include a valid reason (e.g., defective item, wrong product, or mismatch in description).

    • Proof of issue (photos/videos) is required for defective/wrong items.

2. Non-Returnable Items

The following cannot be returned:

  • Products damaged due to customer misuse (e.g., physical damage, liquid spills).

  • Software-related issues (unless covered under warranty).

  • Products with tampered or missing serial numbers.

3. How to Initiate a Return

  1. Contact Us: Email support@geeklappy.com or call +91 9662776602 within 7 days of delivery.

  2. Provide Details: Include your order number, reason for return, and proof (if applicable).

  3. Approval: We’ll review your request and email a return authorization (RMA) number within 24–48 hours.

  4. Ship Back: Attach the RMA number to the package and ship it to our Mumbai warehouse.

4. Return Shipping Costs

  • Free Returns: We cover return shipping costs for defective/wrong items or our errors.

  • Customer-Paid Returns: For returns due to change of mind, you bear the return shipping cost.

5. Refund Process & Credit Time Frame

✅ Inspection: Refunds are processed only after we receive and inspect the returned product.

✅ Refund Methods & Timeline:

  • Online Payments (Credit/Debit Card, UPI, Net Banking, Wallets): Refunded to the original payment method within 7–10 business days after approval.
  • Cash on Delivery (COD): Refunded via bank transfer or UPI (customer must provide account details) within 7–10 business days after approval.
  • Store Credit (if applicable): Issued within 2–3 business days after return approval.

📌 Note: Refund timelines at 15 to 20 Days

6. Replacement Policy

  • Replacements are subject to product availability.

  • If the same product is unavailable, we’ll offer a similar alternative or a refund.

7. Warranty Claims

  • Refurbished laptops include a [6-month] warranty against manufacturing defects.

  • Process:

    1. Contact our support team with proof of defect.

    2. We’ll arrange a pickup for inspection.

    3. If approved, we’ll repair, replace, or refund the product.

  • Warranty Exclusions: Physical damage, software issues post-delivery, or unauthorized repairs.

8. Late or Missing Refunds

If your refund is delayed:

  1. Check your bank/payment account (processing times vary).

  2. Contact your payment provider.

  3. If unresolved, email us at support@geeklappy.com.

9. Contact Information

For returns, refunds, or warranty claims:
📧 Email: support@geeklappy.com
📞 Phone: +91 9662776602 (10 AM – 7 PM IST, Mon-Sat)
📍 Address: Shop No 9, Shoppers Point, Opp. Andheri Railway Station, Andheri West, Mumbai 400058

10. Important Notes

  • Peak Seasons: Processing times may extend by 2–3 days during festivals/sales.

  • Fraud Prevention: We reserve the right to reject returns if misuse is suspected.

Consumer Rights:
Under Indian law, you may escalate unresolved grievances to your state’s Consumer Dispute Redressal Commission or the National Consumer Helpline (NCH).

This policy is part of our Terms & Conditions. For delivery timelines, see our Delivery Policy.

Geeklappy.com – Fair Returns, Transparent Process.